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Consider your new AI agent as a member of your team. You can assign them to issues you’d like them to take a look at. This means you have full control of which customer issues your AI agent interacts with.

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Manual Assignment

You can also assign an individual issue to your AI agent, the same way you might normally assign an issue to a team member.

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Automated Assignment

You can use a feature like Triggers to granularly scope which issues your AI agent interacts with. As defined by your setup, if your AI agent is unable to answer a question, it will follow your escalation workflow and reassign the issue.