Setup
From the Support Hours page, build schedules for support hours. Support hours has support for:- Multiple schedules, each in different timezones
- Default and custom holidays
- Schedules assignable to individual customers or sets of customers
Usage
SLAs
Support hours affect how SLAs are calculated - SLA timers only increment during business hours.Triggers
Within Triggers, a Support Hours filter is available. This can be used to setup workflows like auto-responders when customers submit requests outside of your working hours.