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On the Chat Widget setup page under Settings, you’ll see a lot of customization options for your chat and a preview of what it will look like to your customers.

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Styling

You can customize the:
  • Logo and welcome message on the home screen
  • Bubble color and logo
  • Background color
  • Online and offline messages to start a chat
  • Initial message when opening a chat
Because the chat is embedded in your application with code, you can customize features directly in code as well, such as the positioning of the chat and other behavior. See the JavaScript API for more details.