Access Control

Control who gets access to the portal and what level of access they get

There are three access levels that can be granted to your customers’ users.

No Access

End users with no access will not be able to login to the portal. You or customer admins can revoke access for a user at any time.

Member

Members are able to see and manage just tickets they have submitted in the portal - not tickets submitted by their coworkers.

Members also cannot change the roles of their teammates and cannot invite additional teammates into the portal.

Admin

Admins can see and manage tickets submitted across their organization.

Admins can also change the role of their teammates and invite additional users into the customer portal.