Asana

Link customer issues in Pylon to tasks in Asana

Setup

Click into the App Directory from your Pylon dashboard and then click on the Asana integration to view setup instructions.

Usage

Creating Asana Tasks

From a Pylon issue, you’ll see an Asana Details module in the sidebar. You can find an existing issue by copying in a link to it directly, or searching by keywords.

To create a new task, select a project and click Create.

Your form should popup. We’ve copied the Pylon ID into your clipboard for you to copy into the Pylon Issue ID field. The first time you create a ticket, you will need to allow clipboard browser permissions for Pylon.

Copy the ID into that field.

And you’re done! Notice how the ticket has a Pylon native module embedded right there so your product and engineering can also get context on the Pylon side of things.

Linking Asana Tasks

You can also search for an Asana task by keywords, or directly paste in a link to the task.

Inside Pylon

Comments in Asana sync as internal notes to Pylon.

In addition, when a Asana task is completed, the Pylon issue receives a notification and gets moved to “On You”, letting you know to tell the customer about completed change.