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Setup

Click into the App Directory from your Pylon dashboard and then click on the GitHub integration to view setup instructions.

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Usage

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Creating GitHub Issues

You can create an issue via the Kanban board or via the triage channel.
  1. Via Kanban: From a Pylon issue, you’ll see a Github Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.
  2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.
Clicking it will allow you to select with Github project to create the issue in, along with a pre-filled AI generated title.
Clicking it will allow you to select with Github repo to create the issue in, along with a pre-filled AI generated title.
After clicking Create you’ll now see a link to the Github Issue.
The created Github Issue will include a link to the Slack conversation.

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Linking GitHub Issues

You can also search for a GitHub issue by keywords or identifier, or directly paste in a link to the issue.

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Inside Pylon

Comments in GitHub sync as internal notes to Pylon. In addition, when a GitHub issue is completed, the Pylon issue receives a notification and gets moved to “On You”, letting you know to tell the customer about completed change.