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Setup

Click into the App Directory from your Pylon dashboard and then click on the Jira integration to view setup instructions.

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Creating Jira Tickets

You can create an issue via the Kanban board or via the triage channel.
  1. Via Kanban: From a Pylon issue, you’ll see a Jira Details module in the sidebar. Select the project you’d like to create the ticket in, and click Create.
  2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.
Clicking it will allow you to select with JIRA project to create the issue in, along with a pre-filled AI generated title.

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Linking Jira Tickets

You can also search for a Jira ticket by identifier or keywords, or directly paste in a link to the ticket.

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Inside Pylon

Comments in Jira sync as internal notes to Pylon.
In addition, when a Jira ticket is completed, the Pylon issue receives a notification and gets moved to “On You”, letting you know to tell the customer about completed change.